Reliability and Service: Technology’s Most (and Least) Reliable Brands

From PCWorld.com

When you buy a new PC, camera, printer, or TV, you want a dependable device from a manufacturer that’s committed to supporting its customers. We asked 45,000 readers and found out which companies you can really trust.

Every year, consumers purchase millions of computers and peripherals. And every year, millions of those devices break down.

For anyone who plans to buy a piece of hardware, the overall reliability of a vendor’s products and the quality of its service are important considerations. Unfortunately, much of the information that people use in deciding which product to buy is fragmentary and anecdotal–not the kind of data you’d want to base a three- or four-figure decision on.

To obtain some hard data about which vendors have done the best job over the past year, we recently polled approximately 45,000 visitors to PCWorld.com, asking them about the mechanical soundness of their tech products–laptop PCs, desktop PCs, HDTVs, digital cameras, and printers–and about the quality of the tech support they received when those products required service. For similar evaluations of smartphone vendors, see “The Smartphones You Can Rely On.”

Perhaps the most surprising thing about our most recent survey results is how closely consumer opinions about reliability and service this year match those we reported last year.

Read the rest at http://www.pcworld.com/article/187407/reliability_and_service_technologys_most_and_least_reliable_brands.html

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