The Tech Brands You Can Trust

From: PCWorld.Com

Every year PCWorld polls its knowledgeable readers to see which companies are providing the best tech support and service. The results of our latest exclusive survey of 79,000 tech aficionados reveal some welcome improvements and some familiar shortcomings.

Device manufacturers spend billions each year on designing, marketing, and advertising their products. That’s what they need to do to get you to the counter to buy.

But how many of them are willing to spend the money it takes to ensure that their products hold up after the sale has been made, and to service the product if it breaks?

Those are important questions for customers to ask before they buy–and the key questions of our annual Reliability and Service Survey. Each year we survey thousands of our readers to find out which hardware manufacturers have the best–and worst–product reliability and customer service and support.

This year’s response was unprecedented: 79,000 of you rated the tech products you use. With such a large pool of survey data, we learned a great deal about the companies that make laptops, desktops, smartphones, HDTVs, cameras, and printers. Here’s the mile-high view of what we found.

–Put simply, products made by Apple, Asus, Brother, and Canon are typically reliable and well supported.

–Products made by Dell and Hewlett-Packard often aren’t, especially if you’re a home user.

–Laptops are slightly more reliable than before, and have fewer serious problems than desktops.

–Business PC customers are generally more satisfied than their consumer counterparts.

And there’s much, much more.

After you read this article, you may want to jump to PCWorld’s Facebook page, where readers can add their own stories of product reliability and vendor service.

Read the rest at http://www.pcworld.com/article/211074/the_tech_brands_you_can_trust.html

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