Archive for September, 2014

The User Profile Service failed the logon error

September 7, 2014


I have had several friends and family call me about their computers giving them a “The User Profile Service failed the logon” error and their computer will not boot up. Before we talk about how to fix this let’s take a look at what you should do before you get this error. The first thing to do is to have more than one logon name with administrator privileges. This way if you can not logon with your main one you can logon with the extra one and then fix your main one. It’s a little bit of a pain when you turn on your computer because now you will have to click on a logon name but it will make fixing it later a lot easier. And if you have kids playing on your computer you should have a 3rd logon without administrator privileges for them to use. The next thing you should do is make regular system restore points. This way you’ll be able to go back in the system to a point before the user profile became corrupted.

So, on to how to fix.
The easy way is to logon with your extra logon name and then do a system restore. If you don’t have another logon account with administrator privileges you could restart in safe mode to log on with the built-in administrator account and then do the system restore.  This is what I did to fix TJ’s computer.  After I logged on in safe mode with the built in administrator account I created a new user with admin rights.  Then I rebooted to the new user and did a system restore to a couple of days before the problem.  After I rebooted the computer it was back to where it was before the error so I re-added the new user with admin rights so it would be easier if it happens again. Which it did a couple of weeks later.

Other ways are not as easy. There is a lot of help online with this problem. You should start with a google search of The User Profile Service failed the logon

So remember, (1) have another user logon with admin rights and (2) do regular system restore points. If you don’t do it now, your computer may not be able to get to the internet to read this post later.

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